Call Recording is a life-changing feature to help you manage your calls and agent performance. With recording management and storage in the Jet Hub portal, it's the perfect addition to your system to maximise your agent performance.
Outbound recording is allocated per extension. This means you add this feature to a single extension at a time, so you can choose to record some extensions but not others.
Once activated, this will record every call as default, you will not need to take any actions to start the recording. To turn this off, you will need to do so manually via the Extensions page.
How to order
To set up outbound call recording, you will need to have this feature available on your account.
To order Outbound Recordin on your service, or if you have reached your limit of outbound recording licences, please Submit a Request in the top right of this page, select Order A New Service and Outbound Call Recording.
Please include the number of Extensions/licences you need this for in your ticket description.
How to set up
Once this feature is available in your account, you can add this to your extension(s).
Navigate to the Extensions page in Jet Hub.
If creating a new extension, click Create Extension.
Follow the setup steps here.
If adding to an existing extension, please click Edit.
Toggle the Outbound Call Recording feature to ON.