Jet Interactive provides many different number types for use.
Each of these types is broken down below, and you can use our menu to skip to the service you are interested in:
- Australian Numbers
- International Numbers
"Local" or "Fixed" numbers refer to landline services that were historically registered to a specific address or area.
In Australia, the prefix of each number is how the number locality if decided. Callers dialling services within their state will not need to add the area code prefix to the beginning of the number. Adding the appropriate prefix will direct your call to the correct area for this number. Eg:
02 92570000 is in Sydney
08 92570000 is in Perth
More information on number locality can be found here: Australian Local Number Geography
Mobile services are exactly that - mobile. They are designed for callers to be able to contact the end user as they move around, and are not linked to any particular locality.
Mobile numbers are also able to send text messages (SMS) between devices.
1300 numbers are ten-digit business numbers starting with 1300 that your customers can call from any Australian service. A 1300 number can act as a single point of contact for your business and could also give a smaller local business a larger professional appeal or presence.
1300 are not free to call, and typically have a shared call cost between the business and the caller. These services are also only able to be used for inbound calls, and must be redirected to an existing local, mobile or cloud system (like Jet!) to be answered.
1800 numbers are ten-digit business numbers starting with 1800 that your customers can call for free within Australia.
1800 are typically more expensive for a business to run, as the business is paying for all call charges associated with these services, however, they are widely preferred by outreach businesses such as law firms and charities, as they have no charge to the caller.
Like 1300s, these services are also only able to be used for inbound calls, and must be redirected to an existing local, mobile or cloud system (like Jet!) to be answered.
A 13 number is a six-digit business number starting with 13.
13 services are considered Premium Inbound services, as they are more limited than 1300 numbers - but because they are shorter, they are regarded as easier to remember for more premium brand recognition.
13 services also attract an additional ACMA Government Levy, and are available on 12-month contracts only.
If you can't find the specific number you are looking for in the Jet Stock, you may be able to purchase this number from ACMA. Many numbers with repeated patterns or "phonewords" are controlled by the Australian Communications and Media Authority, and the rights to these numbers can be purchased directly from their site.
If you would like to choose a custom 1300, 1800 or 13 number, you can visit the Numbering System to view and purchase your preferred number from ACMA's available stock.
If choosing a custom service, please finalise the purchase via ACMA. Once this is complete, you can let the Jet Support team know and we can activate this number on your behalf.
All Smartnumber activations incur a $50 activation fee.
Unfortunately, we do not currently support international versions of our Jet Phone or Cloud Mobile user products.
We can provide inbound tracking services only across a range of other countries, including New Zealand, Singapore and USA.
Please contact our team if you need more information on international tracking numbers and pricing.