Choosing your phone numbers

This article will show you how to choose new phone numbers for your account once you have added new services.

Note - This is a new feature that may not show up for some legacy accounts. If you do not see the Select Numbers option in your menu, please submit a request with Jet Support to upgrade your account.

Once your access has been upgraded, please log out of Jet Hub and log back in again to refresh your user permissions.

How to choose your numbers

Step 1 - Under the Phone System menu, select Select Numbers.

Step 2 - You will now see how many available numbers you have next to each number type. E.g. 13, Local, 1300, 1800 or Mobile.  In this example they have 2x 1300 numbers available.

Available numbers will be displayed here. To allocate additional numbers to your account please see this article Adding Services to an Account or select the BUY ADDITIONAL NUMBERS option to take you to the Account Services page.

Note - We do not keep stock of 13 numbers, and only limited stock of 04 numbers.

Step 3 - Once you have selected the number type, additional search options will be displayed depending on the number type selected. If you are selecting a local number, you will need to select your local prefix (eg: 02, 07, etc) and you can also select a specific district or zone if required.

Note - If you cannot find a suitable number from the Available Numbers list please submit a request with Jet Support.

Step 4 - Browse the Available Numbers list. for suitable numbers. Additional filtering parameters can be selected such as numbers starting with, containing or ending with a certain number sequence. 

Step 5 - Select the numbers you would like. Once selected you will see the number displayed in the list to the right. Then click CONFIRM.

Step 5 - Select Yes to confirm your selection.

Step 6 - Once you have selected Yes you will be taken to the phone number page where you will see the number of available numbers in the top right corner. This is where you can set up your available numbers.

For what to do next please see: Activating an available number

For information on setting up your new extensions please see this article: How to set up a new extension