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  1. Jet Interactive
  2. Troubleshooting

Troubleshooting

Identify and solve issues with your calls, audio or connection

Troubleshooting Jet Soft Phone apps (Mobile & Desktop)

  • Troubleshooting your Jet Soft Phone apps
  • Troubleshooting FAQs for Jet Soft Phone (Login and Calls)
  • Troubleshooting FAQs for Jet Soft Phone (SMS)
  • How to send a troubleshooting log
  • I can't log in to my Jet Soft Phone app
  • I can't find my Jet phone app login details
See all 8 articles

Errors, Reports and Network information

  • How to diagnose audio issues and improve call quality
  • Improving your Network or Router Setup
  • How to Add & Manage Audio Files in JetHub
  • Jet App System Requirements & Compatibility
  • I'm seeing a SIP Error Code
  • My outbound calls are showing as spam
See all 8 articles

Troubleshooting your Hardware

  • Crackling or Echo while on a call
  • One way audio, words lost while on a call
  • How to Disable SIP ALG
  • Cordless Phone not connecting to Base
  • Rejecting Calls with Do Not Disturb (DND)
  • I cannot make or receive calls on my hardware
See all 9 articles

Troubleshooting for Jet Hub

  • My callflows are not working as expected
  • I can't log in to Jet Hub
  • I can't edit my Callflows, Phone Users or Queues
  • I can't see some menu items in Jet Hub
  • My Callflows aren't loading
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