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  1. Jet Interactive
  2. Troubleshooting

Troubleshooting

Identify and solve issues with your calls, audio or connection

Troubleshooting Jet Soft Phone apps (Mobile & Desktop)

  • Troubleshooting your Jet Soft Phone apps
  • Troubleshooting FAQs for Jet Soft Phone (Login and Calls)
  • Troubleshooting FAQs for Jet Soft Phone (SMS)
  • How to send a troubleshooting log
  • I can't log in to my Jet Soft Phone app
  • I can't find my Jet phone app login details
See all 8 articles

Errors, Reports and Network information

  • How to diagnose audio issues and improve call quality
  • Improving your Network or Router Setup
  • Jet App System Requirements & Compatibility
  • I'm seeing a SIP Error Code
  • My outbound calls are showing as spam
  • My call recording file length does not match my call duration
See all 7 articles

Troubleshooting your Hardware

  • I cannot make or receive calls on my hardware
  • Troubleshooting your Jet phone hardware
  • Yealink Phone Displaying “No Service”
  • I'm receiving phantom calls on my Yealink phones

Troubleshooting for Jet Hub

  • My callflows are not working as expected
  • I can't log in to Jet Hub
  • I can't edit my Callflows, Phone Users or Queues
  • I can't see some menu items in Jet Hub
  • My Callflows aren't loading
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