My callflows are not working as expected

Choose your issue from the options below to see the information you need.

• Call not going to the correct user
• Voicemail not going to correct email
• Calls are going straight to voicemail when user is logged in and available
• Callflow audio messages are not playing

Call not going to the correct user

Check your dial widget or queue setup

How to add or change an answering point

How to modify your call queues

Check any time routing setup

How to add time of day routing

Voicemail not going to correct email address

Check the voicemail configuration in your callflow.

How to modify voicemail

Check any time routing setup

How to add time of day routing

Calls going straight to voicemail when user is available

Complete the troubleshooting steps

Troubleshooting your Jet apps for mobile and desktop

Resave your callflow

Open the callflow you are having issues with. Remove the dial or queue widget that you are having issues with by clicking the widget and clicking the trash can that appears at the top left of the widget. Then re-add this widget from the blue + in the top left corner. Configure the new widget as normal and save your callflow. 

If this does not work, contact Jet Support.

Callflow audio messages are not playing

Reupload your audio files

Reupload the audio files into your callflow or queue setup and ensure these are in mp3 format. If this issue persists, contact Jet Support