Filtering your Activity reports – Jet Interactive

You can filter your reports for Inbound Calls and Outbound Calls by using the filter button on each page.

The filter button looks like this:

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Inbound Calls

Here are the options for filtering Inbound Calls.

A breakdown of each option can be found in the table below.

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Field	Description
Service Number	This is the number on your Jet account that the caller dialled.
Service Name	This is the name you have given the number on your Jet account that the caller dialled. You can change this here.
Caller Number	This is the caller's number.
Answering Point	This is the endpoint (known as the answering point) that the caller ended up at in their callflow journey. This could be an external number or a Jet Extension. You can change a configured answering point here.
VIR	This is the IVR option the caller pressed during their callflow. If you have multiple IVRs, this will display as the last option the caller selected. You can update your IVR settings here.
Status	This is the status of the call. There are 4 different statuses that will be displayed - The call was answered or forwarded to an external number. The call was not answered. It has been sent to a voicemail or Hang Up widget. The call was not answered. It has either timed out in a queue or the extension was unavailable. The caller has hung up before the call has dialled an extension. Eg. The caller has hung up in a queue, IVR menu or during a greeting message.

Here are the options for filtering Outbound Calls.

A breakdown of each option can be found in the table below.

Field	Description
Extension Name	This is the name of the Extension that made the call. You can change this here.
Service Name	This is the name you have given the number on your Jet account that was used as the caller ID for the extension making the call. You can change the service name here. You can change a caller ID here.
Called Number	This was the number that was dialled.
Status	This is the status of the call. There are 2 different statuses that will be displayed - The call was answered or went to voicemail. The call was not answered. It may have rung out or the caller hung up before it reached someone or a voicemail.