How to add a custom greeting

Custom greetings can be used throughout your callflow to play audio messages to callers. This can be to provide an introduction to the business, inform them of special offers or inform callers of opening hours and addresses. 

For assistance recording a new greeting, please view our article on How to Add & Record Audio Files.
 

Follow the steps below to learn how to add a custom greeting. 
 

Step 1 - Under the Phone System menu, select Callflows.

Step 2 - Find the callflow you want to modify and click the edit button.

Step 3 - Click on the widget selection box and drag a greeting widget to the canvas.

Connect the widget at the point in the callflow that you want it to play, for example, just before a Dial widget.

Step 4 - Click on the Greeting widget, then click in the box to upload the audio file that you need to play. 

Step 5 - Click anywhere on the canvas to save the widget. Your callflow should now be at 100%.

You can save the callflow as a draft OR save as available to make the change live on all associated phone numbers.

Saving your callflow automatically creates a new version so that you can easily roll back any changes.