What are Customer Service Calls?
Calls in this report have come through phone numbers that are classified as a number category of Customer Service.
The sub-categories of this group are:
- Customer Services
- Product or Technical Support
- Accounts and Billing
Customer Service Calls by Type
Customer Service numbers are all about the category of the call, and that is what this graph shows. You can see the call counter breakdown daily by the number category of each phone number.
Note - for this graph, you may have multiple service numbers in each category. For the example above, this account has 3 Customer Service phone numbers, with only 1 Billing number.
You can use the Filter option to drill down further if required - eg: how many of these calls were ANSWERED vs UNANSWERED.
Customer Service Calls by Service
This graph shows your call count by the top 5 performing services.
You can see the call counter breakdown daily by the service name of each phone number, with all additional numbers being categorised together as "Other".
You can use the Filter option to drill down further if required - eg: what are the top 5 performing services with the number type (ie: sub-category) of Accounts and Billing.
Customer Service Call Details
This final report is a pre-filtered version of your Inbound Calls report, showing only the calls that are in the Customer Service category.
You can use this filtered report for easier access to calls of this category.