Skip to main content

How to Use your Jet Phone App (Mac & Windows)

  • Updated

.
Important information about your Jet Phone

  • The Jet Phone can only be used with your Login and Password as issued by Jet Interactive or your administrator. Please keep these details safe, and save them in the device options.
     

  • You will continue to receive calls when you are logged in. To stop receiving calls, please use the File menu to Log Out.
     

  • The Jet Phone runs over your internet connection. 

    • Please ensure you have a strong internet connection, either over Wi-Fi or Mobile Data. The most common issue experienced with call quality is due to poor internet connection. 

    • If your internet connection changes then calls may drop. Please endeavour to remain on a single data connection for the duration of your call.

    • VoIP calls (Voice over IP) will use your internet data, but this is typically at very low levels. Most VoIP calls will only use between 0.5 megabytes (MB) and 1.3 MB/minute per minute of call. (eg: a YouTube video at the lowest watch quality will use roughly 15MB per minute)

    • If there is no Wi-Fi network available, you can use the Jet Phone app by tethering your device to your mobile data connection to make or receive calls. 
       

  • Jet Interactive is unable to access any of your personal data from other apps operating on your phone. Any data that you load into your Jet Phone (eg: contacts) can only be viewed or accessed through the device this was installed or uploaded on.
     

  • Calls and messages that pass through this phone may be monitored by your company at their discretion. Please speak to your supervisor for more information regarding this.


Get the Jet Phone App

Usage guide

1. When you first open the application, you will need to login. This will be your email and password.

2. You should see Setup complete after a short loading bar. Click FInish.

3. Once inside the Jet Phone youll see 4 main icons to the left hand side. These are Keypad, Contacts, History and (if its a mobile number) Messages.

4. Inside the keypad, we can dial any number

5. Once you have put in a number, click the green phone icon in the bottom right to call.

6. While on the call, we have a number of options. The Dial pad inside the call is used to navigate phone trees or select options.

7. The speaker icon lets us change what device audio comes out from. You could switch from headset to speaker or vice versa.

8. You can mute yourself with the little microphone icon.

9. We can add someone to the call from contacts or dialing a specific number

10. Attend lets you transfer a person and "attend" to the person you are transferring to, to introduce them. This will put the current call on-hold.

11. A blind transfer will do the transfer swiftly without any chance to speak to the person being transferred to.

12. In the contacts menu, you can add or save contacts and call them at any time.

13. In the History tab, you can see your history of calls.

14. In the Messages tab (mobile number only) you can see your SMS / texts.

15. The moon icon is for Do Not Disturb (DND). You wont get calls or texts while on DND.


 

Troubleshooting

If you are experiencing consistent connectivity issues or errors, please follow the troubleshooting steps located on our Help Centre here: Troubleshooting Your Jet Apps.

For any network issues, you can also view our articles on Understanding your Jet Phone Diagnostic report and Improving your Network or Router Setup.

If you have read all 3 articles above and are still unable to use your Jet app, please contact support via the Submit a request button in the top right of this page.


 

 

Related articles

Comments

0 comments

Please sign in to leave a comment.