Overview

 

Important information about your Jet Phone

• The Jet Phone can only be used with your Login and Password as issued by Jet Interactive or your administrator. Please keep these details safe, and save them in the device options.
   

• You will continue to receive calls when you are logged in. To stop receiving calls, please use the File menu to Log Out.
   

• The Jet Phone runs over your internet connection. 

  • Please ensure you have a strong internet connection, either over Wi-Fi or Mobile Data. The most common issue experienced with call quality is due to poor internet connection. 

  • If your internet connection changes then calls may drop. Please endeavour to remain on a single data connection for the duration of your call.

  • VoIP calls (Voice over IP) will use your internet data, but this is typically at very low levels. Most VoIP calls will only use between 0.5 megabytes (MB) and 1.3 MB/minute per minute of call. (eg: a YouTube video at the lowest watch quality will use roughly 15MB per minute)

  • If there is no Wi-Fi network available, you can use the Jet Phone app by tethering your device to your mobile data connection to make or receive calls. 
     

• Jet Interactive is unable to access any of your personal data from other apps operating on your phone. Any data that you load into your Jet Phone (eg: contacts) can only be viewed or accessed through the device this was installed or uploaded on.
   

• Calls and messages that pass through this phone may be monitored by your company at their discretion. Please speak to your supervisor for more information regarding this.

 

 

Get the Jet Phone App

Download and install the Jet Phone App from our website here.

 

Logging into your Jet Phone

1. Open the Jet Phone app 
   
   

2. Enter your username and password provided to you by Jet Interactive or your administrator.
    

3. Choose to remember your information and to sing in automatically for easy logins in future. Click Sign In.
    

4. Your Jet Phone should open up to the main Phone dial pad.
   
   
   

5. Directly up the top of your screen, your Phone User Name will display, and the words Phone Ready should appear.

   1. If you do not see a Phone Ready status, please complete our troubleshooting steps here.

 

Phone interface

Your Jet Phone contains the following menu options:

1. Dial Pad
2. Contacts
3. Favourites
4. Call History 
5. SMS messages

 

The Phone or Dial Pad can be used to input any numbers you wish to call.

 

Contacts can be uploaded or synced from your phone or social account (eg: Google). Alternatively, you can choose to input certain necessary contacts individually for easy access.

More information: Uploading & managing contacts

 

Favourites are your favourite contacts that you contact regularly. You can make any contact a favourite by adding a star to their contact card.

 

History contains only the calls made or received from the Jet Phone app. 

 

 

Please ensure you have your Jet Phone enabled to receive all notifications. You can check this under File -> Preferences, and ensure that all Alerts categories are on.

 

 

Calls on your Jet Phone 

You can use your Jet Phone to place and receive audio calls, host a multi-party audio conference call and transfer calls to other users or outside lines. 

 

You can place a voice call from almost anywhere using the Jet Phone app. If you know the number, you can place a call using the dial pad. If you do not know a number, you can place the call from Contacts (if imported, see below), or from History. 

The call starts as soon as you click the phone next to this number.

 

Placing a Call

To place a call using Phone dial pad

1. Go to the Phone tab on the resource panel. 

2. Type the number you want to dial or search for the contact you wish to call. Tap X Clear Number to clear the entry or tap in the entry field to bring up the keyboard. 

3. Click the green phone to dial or click on the contact that may be prefilled. Jet Phone will begin the call.

 

To place a call using Contacts 

Users can choose to upload their contact list into the Jet Phone. If a full upload is not required, you can also add certain regular contacts specifically into the Jet Phone application.

1. Go to the Contacts tab on the resource panel. 

2. Select a contact by clicking on the contact or typing their name in the Search barYou can Click to open their contact bar, or hover over their name to see possible actions.

3. Click the number you want to dial. Jet Phone will begin the call.

 

To place a call by using History

1. Go to the History tab on the resource panel. 

2. Click the phone next to history entry containing the contact you want to call. Jet Phone will begin the call.

 

Navigating away from a call 

While on a call, you can navigate away from the call screen to any of the other apps on your computer. Click back into the active app to access your phone again.

To move within your Jet Phone App, you can use any of the action buttons highlighted above, and your call will remain active at the top of your window at all times.

 

 

Placing a second call 

When you have one call established, you can place that call on hold and make a second call.

To place a second call using the dial pad

1. Click Hold to put the first call on hold
   

2. Place a second call by typing in your number or using the Phone (Dial Pad), Contacts or History to place your second call
   

 

Swapping between calls 

When you have two established calls, you can swap between them or transfer calls to each other.

To Swap between calls, put one on hold and the other will automatically be picked up.

You can see from your call actions which call is live.

 

Transferring a call 

Calls can be transferred to a target by way of a warm or attended transfer. In an attended transfer, the first party speaks to the target before transferring the call. 

 

You can make a transfer from the Phone dial pad, from Contacts, or from History. Using the dial pad If you know the number, you can use the dial pad to make an attended transfer. 

 

To make a transfer 

1. Click Hold to put the first call on hold
   

2. Place a second call by typing in your number or using the Phone (Dial Pad), Contacts or History to place your second call.
   

3. When you are finished speaking with the intended transfer recipient, click the Transfer icon next to your Active.
   
4. Type in the phone number or extension you wish to transfer this call to, and select the Call First option.
   
5. When you have finished speaking to your seconds, call select the Transfer button again. This will connect your two calls to each other and disconnect you.

 

Creating a conference call

When you have two calls established, you can merge the multiple calls into a conference call. You can also split the conference call back to separate calls.

 

Merging calls

You can merge two existing calls into a conference call. 

1. Select Merge Calls from either call.
   

Jet Phone merges the calls into a conference call and displays Conference. If you end

the call, both remote parties are disconnected. The remote parties cannot continue the

call without you.

You can also choose to hang up a single call by using the small hang up option next to each number.

 

Splitting calls

After you have merged two calls together, you can split them back into two separate calls.

1. Click Split Calls.
   

2. Jet Phone splits the calls and displays the two calls separately again. 

 

Troubleshooting

If you are experiencing consistent connectivity issues or errors, please follow the troubleshooting steps located on our Help Centre here: Troubleshooting Your Jet Apps.

For any network issues, you can also view our articles on Understanding your Jet Phone Diagnostic report and Improving your Network or Router Setup.

If you have read all 3 articles above and are still unable to use your Jet app, please contact support via the Submit a request button in the top right of this page.