The Missed Calls page is where you can see any calls on your account from the previous 48 hours that have not been addressed. A Missed Call is any call that was not answered and the caller did NOT leave a voicemail.
In this article we will cover:
- Accessing the Missed Call Manager
- Viewing Missed Calls
- Missed Call Filters
- Missed Call Statuses
- Restricted Numbers
For unanswered calls that left a voicemail, please see this article: Using the Voicemail Manager.
Accessing the Missed Calls Manager
In your Action Bar along the top of your screen, select the Missed Call button. You will see a RED badge containing a count of how many calls are missed and need attention. (The maximum number of missed calls displayed for any account is 99)
Clicking this chip will load your Missed Calls report.
The Missed Call count will update each time you change the page in Jet Hub. If you leave this page open, you can click the green refresh button at any time to update your view and load any new calls into this list.
Viewing Missed Calls
The missed calls page will show all missed calls from the past 48 hours. Calls that have not had a subsequent call from that caller answered or an outbound call made to that phone number will show at the top of the list. Calls that have been actioned, will show at the bottom of the list.
Clicking the edit icon under the notes section of a missed call will bring up your action box for this call.
You can perform various actions from this box including
Placing a return call
If you have your Jet phone as your default phone on your computer, clicking Callback will place an immediate outbound call to this number using your Jet phone.
Making Notes
If this call requires notes, you can type in the notes box. Once you click save, the notes will be saved against that call in the missed calls page & in the All calls report.
Flag A Call
If this call needs further action, or you'd like to save it for later, you can flag the call by clicking the flag icon. This can be done via the flag column on the left hand side of the report, or the action box.
Missed Call Filters
You can add a filter to the missed calls report, by clicking on the filter icon in the top left of the report.
From here you can add filters from the drawdown menu to narrow down the display of missed calls.
Available Filters
The filters available are below. Please note, the filter options will only show where a missed call with that filter value is present in the last 48 hours i.e The caller number filter will only show numbers that have placed a missed call in the past 48 hours.
| Filter | Description |
| Flagged | Filter between missed calls that have been flagged or not flagged |
| Date | Filter to missed calls from a specific date. (this will only show options in the last 48 hours) |
| Duration | Filter the minimum duration of calls to be displayed |
| Service Name | Filter which service names are displayed |
| Caller Number | Filter by customers phone number |
| IVR | Filter by IVR selection |
| Status | Filter by call status |
Missed Call Statuses
The Missed Calls page displays results based on the completion status of an inbound call. It will show any calls that do not have the status of ANSWERED, meaning calls with the status of:
| CANCEL | The caller hung up before the call was either answered to directed to voicemail. |
| UNANSWERED or BUSY |
The call was not answered before the timeout expired, or the answering point was offline or unavailable.
|
| CHANUNAVAILABLE | We could not connect to your answering point, usually only seen with external answering points that have been disconnected. |
For more information on call statuses please see this article: Inbound & Outbound Calls.
Restricted Numbers
If you are a Standard user in Jet Hub, you will not be able to see Missed Calls from numbers you have been restricted from.
For more information on user roles, click here: Adding and Managing Jet Hub Users
For more information on adding/updating reporting restrictions, click here: Reporting Restrictions
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