This article will provide a brief overview of the Outbound Calls menus in the Jet Portal. These reports can be found in the Jet Hub under Reports > Activity.
The Outbound Calls report lets you view a detailed list of outbound calls made from any extension on your account. If you have outbound call recording set up, you will also be able to access the recordings here.
There is a lot of information in this report, so we'll break each heading down for you below.
If there is an audio file linked to this call, you can play it from this screen. You will see either of the following icons that will link you to the audio file -
This means there is a call recording associated with this call.
Please note, audio recordings are only available for 3 months from the date of call.
You may also see some audio files that may show a green lock or are greyed out and shows a red lock. These are audio files that have reporting restrictions associated with them.
For more information, please see - Reporting Restrictions.
The date of the call in AEST.
The time of the call in AEST.
The length of the call.
This is the display name of the extension that made the call.
Extension display names can be found in the Phone System > Extensions page.
This is the service name of the phone number that made the call.
Phone number service names can be found in the Phone Systems > Phone Numbers menu.
This is the number that was called. This will include country and area codes.
There are 2 different statuses that will be displayed -
The call was answered or went to voicemail.
The call was not answered. It may have rung out or the caller hung up before it reached someone or a voicemail.
Admin users can restrict certain reporting features for standard users such as call recordings, voicemails and SMS messages. Admin users are able to restrict other Admins from access, however, any Admin can update the restrictions to give themselves access.
Reporting restrictions can be easily seen and modified in the Phone Numbers > Phone System menu. If reporting restrictions are set up, you will see either of the following icons next to a phone number.
- Green Padlock - padlock means reporting restrictions are set up and you have access to any associated audio files or SMS messages for this number.
- Red Padlock - means the number has restrictions on it, and you are unable to access the associated call recordings, voicemails or SMS messages for this number.
Historical reports and recordings for numbers that have been cancelled or deactivated will only be available for Admin users.
For more information on reporting restrictions and granting or restricting user access please see - Reporting Restrictions.
Sorting data is an integral part of data analysis. You might want to arrange a list of calls all from the same caller number or compile a list of calls that all went to the same answering point. Sorting data like this will help you quickly visualise and analyse the data.
To do this click on any column heading to sort the data in that column.
Outbound Call Column Headings -
- Ascending Order - Clicking once on a column heading will show the data in ascending order and you will see an upward arrow next to the column heading.
- Descending Order - Clicking again on the column heading will sort the data in descending order and you will see a downward arrow next to the column heading.
Clicking a third time will remove the sort on data in that column and will return to default. By default, the data will be arranged by date and time showing your most recent calls first.