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Outbound Calls

  • Updated

This article will provide a brief overview of the Outbound Calls menus in the Jet Portal. These reports can be found in the Jet Hub under Reports > Activity.

 

Outbound Calls

The Outbound Calls report lets you view a detailed list of outbound calls made from any extension on your account. If you have outbound call recording set up, you will also be able to access the recordings here.

 

There is a lot of information in this report, so we'll break each heading down for you below.

Heading

Description

Audio

If there is an audio file linked to this call, you can play it from this screen. You will see either of the following icons that will link you to the audio file -

Recording_120x40.png This means there is a call recording associated with this call. 

Please note, audio recordings are only available for 3 months from the date of call.

                 

You may also see some audio files that may show a green lock or are greyed out and shows a red lock. These are audio files that have reporting restrictions associated with them.

Locked_Recording_120x45.png Unlocked_Recording_120x45.png 

For more information, please see - Reporting Restrictions.

Date

The date of the call in AEST.

Time

The time of the call in AEST.

Duration

The length of the call.

Extension Name

This is the display name of the extension that made the call.

Extension display names can be found in the Phone System > Extensions page.

Service Name

This is the service name of the phone number that made the call.

Phone number service names can be found in the Phone Systems > Phone Numbers menu.

Called number

This is the number that was called. This will include country and area codes.

Status

There are 2 different statuses that will be displayed -

ANSWER_120x40.png The call was answered or went to voicemail.

UNAVAILABLE_120x40.png The call was not answered. It may have rung out or the caller hung up before it reached someone or a voicemail.                                                                     

 

 

Reporting Restrictions

Admin users can restrict certain reporting features for standard users such as call recordings, voicemails and SMS messages. Admin users are able to restrict other Admins from access, however, any Admin can update the restrictions to give themselves access.

Reporting restrictions can be easily seen and modified in the Phone Numbers > Phone System menu. If reporting restrictions are set up, you will see either of the following icons next to a phone number.

  • Green Padlock - padlock means reporting restrictions are set up and you have access to any associated audio files or SMS messages for this number.                                                              Unlocked_Recording_120x45.png                
  • Red Padlock - means the number has restrictions on it, and you are unable to access the associated call recordings, voicemails or SMS messages for this number.                                          Locked_Recording_120x45.png

Historical reports and recordings for numbers that have been cancelled or deactivated will only be available for Admin users.

For more information on reporting restrictions and granting or restricting user access please see - Reporting Restrictions.

 

 

Filters

Date Filter - All standard reports come with the option of filtering by data. This defaults on every report to the last 7 days (including today). Filtering options can be accessed by clicking on LAST 7 DAYS from within the Outbound Calls menu. 
Date_Filters_230x275.png
 
Advanced Filters - If you need to filter reports on more specific options this can be done by selecting the following symbol, found next to the headings on the Outbound and Inbound Calls menus.
Filters_60x60.png
 
For more information on filtering reports by date please see this article: Filtering Reports By Date
For more information on advanced filtering options on reports please see this article: Filtering your Activity reports
 
 

Sorting

Sorting data is an integral part of data analysis. You might want to arrange a list of calls all from the same caller number or compile a list of calls that all went to the same answering point. Sorting data like this will help you quickly visualise and analyse the data.

To do this click on any column heading to sort the data in that column.               

 

Outbound Call Column Headings -Outbound_Calls_Headings_1090x40.png

  • Up_Arrow_60x60.png Ascending Order - Clicking once on a column heading will show the data in ascending order and you will see an upward arrow next to the column heading.                                                   
  • Down_Arrow_60x60.png Descending Order - Clicking again on the column heading will sort the data in descending order and you will see a downward arrow next to the column heading.                                         

Clicking a third time will remove the sort on data in that column and will return to default. By default, the data will be arranged by date and time showing your most recent calls first.

 
 

Downloads

You can download all the information displayed in the Inbound and Outbound Call menus into a .csv file on your device.
This can then be opened in spreadsheet editing software such as Microsoft Excel. This can allow you to run more advanced sorting and filtering options including formulas.
 
To download the report click on the below option. 
Download_60x60.png

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