Reporting Restrictions

Restrictions are a global setting and apply to all past and future recordings. If a user is granted access to a phone number, they will be able to access all historical recordings and messages without restriction.
When you restrict a number, voicemails and call recordings will be restricted for all users except those you give access to.
It is also important to note that Admin users are unable to restrict other Admins from access.

Please be aware, this limits Jet Portal access only. Any links or messages that are emailed as part of your callflow (ie: using the Voicemail or Email widgets) will still be accessible to the public.
If you have sensitive numbers on your account, we recommend modifying your Voicemail emails to be a notification only by removing the Voicemail Link from the template in your callflow, and directing users to the Jet Portal to manage these Voicemails.

What do the padlocks mean?

If you see a phone number or an audio file with a padlock next to it, this means the associated phone number has restrictions applied to it. 

If you are seeing a green padlock, this means the phone number has restrictions on it, and your login is included in the restricted list, allowing you to access any associated audio files or SMS messages for this number.

If you are seeing a red padlock, this means the number has restrictions on it, and you are unable to access the associated audio files or SMS messages for this number.

I can’t access or view a recording or message

If you see this on your reports and need access to these recordings, please speak to the admin of your company’s account and ask them to remove your restrictions to this phone number. 

If you are not authorized to access recordings for a certain number, voicemails and reports for this number will be hidden as Default.

You can use the Show All button to show all data in this report, including services you do not have access to listen to.

Please note - Jet Interactive’s Support Team are unable to change restriction permissions unless by written request of the account holder.

Adding, changing or removing restrictions

To update restrictions on a phone number, navigate to Phone Numbers in the main menu bar.

Select the phone number you wish to restrict and click Restrict Access from the options at the top.

Use the arrows to allow or restrict access to the users. Users on the right have access, users on the left do not.

Click save when complete. Restrictions have now been applied to this phone number.