Any person with Admin access to Jet Hub can apply a restriction against a specific phone number to limit access and interaction with this number by any other Jet Hub user.
Please be aware, adding a restriction limits Jet Portal access only. Any links or messages that are emailed as part of your callflow (ie: using the Voicemail or Email widgets) will still be accessible to the public.
If you have sensitive numbers on your account, we recommend modifying your Voicemail emails to be a notification only by removing the Voicemail Link from the template in your callflow, and directing users to the Jet Portal to manage these Voicemails.
- What information is restricted?
- What do the padlocks mean?
- Adding, changing or removing restrictions
- I can’t access or view a recording or message
What information is restricted?
All users will still be able to view the full list of phone numbers via the Phone Numbers page.
Applying restrictions may affect a user's view and interactions with the following pages:
- Activity Reports
- Inbound Calls
- Outbound Calls
- Action Bar
- Missed Calls
- Voicemail Manager
- SMS (also in Activity Reports)
Who is restricted?
Reporting Restrictions will affect your reporting interactions differently based on your User Role.
If you are a standard user restricted from a number, you will be unable to see this number in any of the reporting pages above, and unable to listen to any call recordings from these numbers in any Jet Hub pages.
If a number is cancelled or deactivated, you will not be able to access any historical reporting information including recordings.
If you are an admin user, you will be able to see the number in any of the reporting pages above, but may not be able to access recordings. You can update restrictions at any time to give yourself access.
If a number is cancelled or deactivated, you will be able to access any historical reporting information including recordings.
Restrictions are an account-wide setting. Once applied, they will affect all past and future call reports and recordings for this number.
If a user is granted access to a phone number, they will be able to access all historical recordings and messages without restriction.
When you restrict a number, voicemails and call recordings will be restricted for all users on your account except those you have given access to.
Reminder - Admin users are able to restrict other Admins from access, however, any Admin can update the restrictions to give themselves access.
What do the padlocks mean?
If you see a phone number or an audio file with a padlock next to it, this means the associated phone number has restrictions applied to it.
If you are seeing a green padlock, this means the phone number has restrictions on it, and your login is included in the restricted list, allowing you to access any associated audio files or SMS messages for this number.
If you are seeing a red padlock, this means the number has restrictions on it, and you are unable to access the associated audio files or SMS messages for this number.
Adding, changing or removing restrictions
To update restrictions on a phone number, navigate to Phone Numbers in the main menu bar.
Select the phone number you wish to restrict and click Restrict Access from the options at the top.
Use the arrows to allow or restrict access to the users. Users on the right have access, users on the left do not.
Click save when complete. Restrictions have now been applied to this phone number.
Note - if you do not also have access to this number, you will not be able to see this in your reports, regardless of Admin status. We recommend adding all users who should see this number in reportins into the permissions.
I can’t access or view a recording or message
If you are a Standard user in Jet Hub and you are not authorized to access reports or recordings for a certain number, voicemails and reports for this number will be hidden as default. Please speak to the admin of your company’s account and ask them to remove your restrictions to this phone number.
Please note - Jet Interactive’s Support Team are unable to change restriction permissions unless by written request of the account holder.
If you are an Admin user in Jet Hub, you can follow the steps above to grant yourself access to any numbers as required.