Overview
Important information about your Jet Phone
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The Jet Phone can only be used with your Login and Password as issued by Jet Interactive or your administrator. Please keep these details safe, and save them in the device options.
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You will continue to receive calls even if you close or force quit the app. To stop receiving calls, please click on your phone user name at the top left of your screen & then toggle on DND
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The Jet Phone runs over your internet connection.
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Please ensure you have a strong Wi-Fi or Mobile Data connection. The most common issue experienced with call quality is due to poor internet connection or auto-changing of your data carrier as you move around.
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If your internet connection changes then calls may drop. Please endeavour to remain on a single data connection for the duration of your call.
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VoIP calls (Voice over IP) will use your internet data, but this is typically at very low levels. Most VoIP calls will only use between 0.5 megabytes (MB) and 1.3 MB/minute per minute of call. (eg: a YouTube video at the lowest watch quality will use roughly 15MB per minute)
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If there is no Wi-Fi network available, you will need to let the Jet Phone use your mobile data connection to make or receive calls. Go to your phone Settings, and turn on Use When Available and Allow VoIP calls.
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Jet Interactive is unable to access any of your personal data from other apps operating on your phone. Any data that you load into your Jet Phone (eg: contacts) can only be viewed or accessed through the device this was installed or uploaded on.
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Calls and messages that pass through this phone may be monitored by your company at their discretion. Please speak to your supervisor for more information regarding this.
Get the Jet Phone App
Download and install the Jet Phone App from our downloads page
Logging into your Jet Phone
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Open the Jet Phone app
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Enter your username and password. This will be your company email, with the password that you created when you were invited to use the Jet Phone app OR when you were invited to use the Jet Hub portal.
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Your Jet Phone should open up to the main Phone dial pad. (If it is your first time logging in, you will be prompted to accept permissions to use the JetPhone)
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Directly up the top of your screen, your Phone User Name will display, and in your notifications bar a green dot will appear indicating that your phone is registered & ready for calls.
Phone interface
The panel at the top of your screen, containing Favourites, History, Phone, Contacts, Messages.
The Phone or Dial Pad can be used to input any numbers you wish to call.
Contacts can be uploaded to your Jet portal by an account admin, Synced to fro your device, Imported from your Google account or Microsoft office account. Alternatively, you can choose to input certain necessary contacts individually for easy access.
History contains only the calls made or received from the Jet Phone app.
You can access setting, by clicking the hamburger menu in the top right of the screen, Settings can be used to access troubleshooting tools, and configure settings such as custom ringtones and colours.
Calls on your Jet Phone
You can use your Jet Phone to place and receive audio calls, host a multi-party audio conference call and transfer calls to other users or outside lines.
You can place a voice call from almost anywhere using the Jet Phone app. If you know the number, you can place a call using the dial pad. If you do not know a number, you can place the call from Contacts (if imported, see below), or from History.
The call starts as soon as you tap the phone number.
Placing a Call
To place a call using Phone dial pad
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Go to the Phone tab on the resource panel.
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Type the number you want to dial. Tap the backspace button to clear the entry
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Tap Dial, Jet Phone will begin the call.
To place a call using Contacts
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Go to the Contacts tab on the resource panel.
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Find the desired contact from your contacts list
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Tap the phone icon of the contact you wish to dial. Jet Phone will begin the call
To place a call by using History
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Go to the History tab on the resource panel.
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Tap the history entry containing the contact you want to call.
Navigating away from a call
While on a call, you can navigate away from the call screen to any of the tabs on the resource panel or you can put Jet Phone in the background to use other functionality on your phone.
To move within your Jet Phone App, by tap the arrow at the top of the screen. To put Bria Mobile in the background, tap the device's Home button.
To return to an active call once you have navigated away.
Tap the green back-to-call element at the top of the screen. Jet Phone will return to the call.
Tip: Aim to tap the bottom edge of the green element.
Placing a second call
When you have one call established, you can place that call on hold and make a second call.
To place a second call using the dial pad
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Tap Hold to put the first call on hold
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Tap Add Call
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Use the Phone (Dial Pad), Contacts or History to place your second call.
Swapping between calls
When you have two established calls, you can swap between them or transfer calls to each other.
To Swap between calls, tap Swap Calls
Your Jet Phone will place the first call on hold and connect the second call. Your screen
displays the name of the remote party for the active call.
Transferring a call
Calls can be transferred to a target by way of a warm or attended transfer. In an attended transfer, the first party speaks to the target before transferring the call.
You can make a transfer from the Phone dial pad, from Contacts, or from History. Using the dial pad If you know the number, you can use the dial pad to make an attended transfer.
To make a transfer
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Tap Hold to put the first call on hold
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Tap Add Call.
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Use the Phone (Dial Pad), Contacts or History to place your second call.
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When you are finished speaking with the intended transfer recipient, tap More and tap Transfer.
Jet Phone connects the remote party to the target and disconnects you from both calls.
Creating a conference call
When you have two calls established, you can merge the multiple calls into a conference call. You can also split the conference call back to separate calls.
Merging calls
You can merge two existing calls into a conference call.
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Tap Merge.
Jet Phone merges the calls into a conference call and displays Conference. If you end
the call, both remote parties are disconnected. The remote parties cannot continue the
call without you.
Splitting calls
After you have merged two calls together, you can split them back into two separate calls.
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Tap Split Calls.
Jet Phone splits the calls and displays the name of the remote party for the active call.
Troubleshooting
If you are experiencing consistent connectivity issues or errors, please follow the troubleshooting steps located on our Help Centre here: Troubleshooting Your Jet Apps.
For any network issues, you can also view our articles on Understanding your Jet Phone Diagnostic report and Improving your Network or Router Setup.
If you have read all 3 articles above and are still unable to use your Jet app, please contact support via the Submit a request button in the top right of this page.
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