Overview

Important information about your Jet Phone

• The Jet Phone can only be used with your Login and Password as issued by Jet Interactive or your administrator. Please keep these details safe, and save them in the device options.
   

• You will continue to receive calls even if you close or force quit the app. To stop receiving calls, please use the Settings → Account feature to Enable/Disable your login.
   

• The Jet Phone runs over your internet connection. 

  • Please ensure you have a strong Wi-Fi or Mobile Data connection. The most common issue experienced with call quality is due to poor internet connection or auto-changing of your data carrier as you move around. 

  • If your internet connection changes then calls may drop. Please endeavour to remain on a single data connection for the duration of your call.

  • VoIP calls (Voice over IP) will use your internet data, but this is typically at very low levels. Most VoIP calls will only use between 0.5 megabytes (MB) and 1.3 MB/minute per minute of call. (eg: a YouTube video at the lowest watch quality will use roughly 15MB per minute)

  • If there is no Wi-Fi network available, you will need to let the Jet Phone use your mobile data connection to make or receive calls. Go to your phone Settings, and turn on Use When Available and Allow VoIP calls. 
    
    

• Jet Interactive is unable to access any of your personal data from other apps operating on your phone. Any data that you load into your Jet Phone (eg: contacts) can only be viewed or accessed through the device this was installed or uploaded on.
   

• Calls and messages that pass through this phone may be monitored by your company at their discretion. Please speak to your supervisor for more information regarding this.

 

 

Get the Jet Phone App

Download and install the Jet Phone App from either of the options below 

 

 

Logging into your Jet Phone

1. Open the Jet Phone app (this may be called Jet Soft Phone depending on your device)
   
   

2. Enter your username and password provided to you by Jet Interactive or your administrator.
    

3. Leave Keep Password enabled for easy logins in future. Click Login.
    

4. Your Jet Phone should open up to the main Phone dial pad.
    

5. Directly up the top of your screen, your Phone User Name will display, and the words Phone Ready should appear.

   1. If you do not see a Phone Ready status, please go to Settings → Account. 

   2. Force Disable your account using the toggle, and Account Status should show as Not registered.

   3. Wait 5 seconds then re-enable. Account status should say Registering… then will show as Registered when connected successfully.

   4. Tap back into your main dial pad, and Phone Ready should now display up the top.

 

Phone interface

The panel down the bottom containing Phone, Contacts, History, Messaging (not in use) and Settings is referred to as the resource panel.

 

The Phone or Dial Pad can be used to input any numbers you wish to call.

 

Contacts can be uploaded or synced from your phone or social account (eg: Google). Alternatively, you can choose to input certain necessary contacts individually for easy access.

 

History contains only the calls made or received from the Jet Phone app. These calls can also show up in your phone’s main caller history, but will be marked specifically as “Jet Phone Audio” calls.

Any redials of a Jet Phone Audio call will re-use your Jet App to connect this call.

 

Settings can be used to Enable/Disable your phone connection, access troubleshooting tools, and configure settings such as custom ringtones and colours.

PLEASE ENSURE THE SETTINGS ALLOW MOBILE DATA AND VOIP CALLS ARE ALWAYS LEFT ENABLED.

 

This can be found in Settings under Preferences.

Please also Enable the Alert Push Notification Issues to ensure you are notified if your account is unable to connect for any reason.

 

Calls on your Jet Phone 

You can use your Jet Phone to place and receive audio calls, host a multi-party audio conference call and transfer calls to other users or outside lines. 

 

You can place a voice call from almost anywhere using the Jet Phone app. If you know the number, you can place a call using the dial pad. If you do not know a number, you can place the call from Contacts (if imported, see below), or from History. 

The call starts as soon as you tap the phone number.

 

Placing a Call

To place a call using Phone dial pad

1. Go to the Phone tab on the resource panel. 

2. Type the number you want to dial. Tap X Clear Number to clear the entry or tap in the entry field to bring up the keyboard. Tap RETURN to close the keyboard. 

3. Tap Dial or tap on the contact that may be prefilled. Jet Phone will begin the call.

 

To place a call using Contacts 

Users can choose to upload their contact list into the Jet Phone. If a full upload is not required, you can also add certain regular contacts specifically into the Jet Phone application.

1. Go to the Contacts tab on the resource panel. 

2. Select a contact by tapping on the contact or typing their name in the Search bar and tapping on the contact. Contact Details opens. 

3. Tap the number you want to dial. Jet Phone will begin the call

 

To place a call by using History

1. Go to the History tab on the resource panel. 

2. Tap the history entry containing the contact you want to call.

 

Navigating away from a call 

While on a call, you can navigate away from the call screen to any of the tabs on the resource panel or you can put Jet Phone in the background to use other functionality on your phone. 

To move within your Jet Phone App, by tap the arrow at the top of the screen. To put Bria Mobile in the background, tap the device's Home button. 

 

To return to an active call once you have navigated away. 

Tap the green back-to-call element at the top of the screen. Jet Phone will return to the call.

Tip: Aim to tap the bottom edge of the green element.

 

Placing a second call 

When you have one call established, you can place that call on hold and make a second call.

To place a second call using the dial pad

1. Tap Hold to put the first call on hold
   

2. Tap Add Call
   

3. Use the Phone (Dial Pad), Contacts or History to place your second call.

 

Swapping between calls 

When you have two established calls, you can swap between them or transfer calls to each other.

To Swap between calls, tap Swap Calls

Your Jet Phone will place the first call on hold and connect the second call. Your screen

displays the name of the remote party for the active call.

 

Transferring a call 

Calls can be transferred to a target by way of a warm or attended transfer. In an attended transfer, the first party speaks to the target before transferring the call. 

 

You can make a transfer from the Phone dial pad, from Contacts, or from History. Using the dial pad If you know the number, you can use the dial pad to make an attended transfer. 

 

To make a transfer 

1. Tap Hold to put the first call on hold
   

2. Tap Add Call.
   

3. Use the Phone (Dial Pad), Contacts or History to place your second call.

4. When you are finished speaking with the intended transfer recipient, tap More and tap Transfer.
   

Jet Phone connects the remote party to the target and disconnects you from both calls.

 

Creating a conference call

When you have two calls established, you can merge the multiple calls into a conference call. You can also split the conference call back to separate calls.

 

Merging calls

You can merge two existing calls into a conference call. 

1. Tap Merge.
   

Jet Phone merges the calls into a conference call and displays Conference. If you end

the call, both remote parties are disconnected. The remote parties cannot continue the

call without you.

 

Splitting calls

After you have merged two calls together, you can split them back into two separate calls.

1. Tap Split Calls.
   
   Jet Phone splits the calls and displays the name of the remote party for the active call. 

 

Troubleshooting

If you are experiencing consistent connectivity issues or errors, please follow the troubleshooting steps located on our Help Centre here: Troubleshooting Your Jet Apps.

For any network issues, you can also view our articles on Understanding your Jet Phone Diagnostic report and Improving your Network or Router Setup.

If you have read all 3 articles above and are still unable to use your Jet app, please contact support via the Submit a request button in the top right of this page.