Jet’s Cloud Mobile is a VOIP phone service that provides users with a mobile number and SMS capabilities on an existing mobile device. While people that you call or SMS will not be able to tell any difference between your Jet Cloud Mobile and a physical SIM-based mobile number, there are some key differences as an operator.
This guide will help you understand the differences so that you can get the most out of your Jet Cloud Mobile.
One of the key differences with your Cloud Mobile is that you have the ability to implement advanced call routing on your eSIM mobile number through Jet’s Callflow builder. This includes features such as time of day routing, call queues, IVR, geographic routing and call greetings. Below is a brief description of how each of these features works best with a Cloud Mobile:
- Time of day routing - Schedule in working hours, weekends and public holidays to ensure that after-hours calls are being diverted to either a voicemail or to an on-call member of staff.
- Call Queueing - Cloud Mobiles give organisations the ability to display a single mobile number that can dial multiple staff members at the same time, and hold callers until a member of your team is available to take the call.
- IVR - Divert incoming calls to your mobile number to different staff members based on options that callers press e.g. Press 1 for Sales, Press 2 for Customer Service.
- Geographic Routing - Divert calls to a mobile number to different staff members based on the location of the caller
- Call Greetings - Play a greeting to callers before speaking to the staff member
Like traditional mobile numbers, Cloud Mobile numbers have the ability to send and receive SMS. There are a few differences to understand in order to make the most out of SMS in your Cloud Mobile.
- Number format - In order to ensure your SMS messages to a mobile number remain in a single thread, ensure that your Jetphone contacts & the numbers that you enter are in full international format. For Australian numbers, this is +61, so the phone number 0412 345 678 would need to be entered as 6142 345 678
- Message Length - Messages that are longer than 160 characters will be split into two messages. To maintain the formatting that you are after, it is recommended that if longer messages are required, that they are sent in two parts.
- Email Backup - As your Cloud Mobile is based on a user login, SMS sent to a mobile number while a user is logged out will not be received. In order to ensure that you do not miss any messages, it is recommended to have an email backup for all SMS messages. This can be configured through the Jet Hub portal
- MMS - MMS messages are not currently supported by Jet Cloud Mobile. To send pictures to other mobile numbers via text, Jet recommends sending the image as a link via Dropbox, Google Drive, iCloud or other cloud storage service.
Voicemail on a Cloud Mobile can be accessed in two ways. All voicemails can be emailed to a recipient. Voicemail can also be accessed via Jet’s visual voicemail management via the Jet Hub portal. Voicemails via Jet Hub can then be managed by team leaders and stored for training and compliance.
Unlike a traditional mobile, your Jet Cloud Mobile comes with the added ability for staff members to transfer calls to one another. Calls can be transferred between Cloud Mobile users, as well as to staff on landline phones and to external phone numbers.
Cloud Mobile numbers also have the ability to record incoming phone calls. These calls can be played back via the Jet Hub portal.
The App-based nature of Jet's Cloud Mobile means that your users can log in and out of their mobile phone. This makes it simple when staff turnover. The login can simply be changed and re-allocated to another staff member. This can also be done temporarily while staff are on leave.