User Preferences – Jet Interactive

There is a range of user preferences in Jet Hub that can be set up to optimise your Jet experience.

Your User Preferences can be accessed via the Favourites button in your sidebar, under User Preferences in the Account menu, or in the Settings of your Voicemail Manager or Missed Calls pages.

General Preferences

Timezone

You can set the timezone that you want your reports to display in.

National Number Display

You can select how you would like your numbers to display in Jet Hub. The examples given are for a standard Australian mobile number.

Option	Description
International	This will display your number in full international format. eg: +61 400 123 123
National	This will display your number in Australian national format. eg: 0400 123 123
E164	This will display your number in the full international telecommunications format required by carriers. eg: 61400123123

Favourite Pages

For quick access, you can pin your most-used pages in Jet Hub to the sidebar on the left of your screen.

For more information, view our article on How to use the Jet Hub menu.

When you log in for the first time, you will see the following message in your sidebar:

Screen_Shot_2021-12-09_at_11.38.30_am.png

Click this message to enter your User Preferences and set up your favourite pages.

Screen_Shot_2021-12-09_at_3.37.35_pm.png

To pin a page, use the dropdown to locate your page, and drag the page name from the list of pages on the left to your Favourite Pages list on the right. Click and drag within the right column to reorder.

There's no need to save, this change is instant.

Your selected pages will now appear in your sidebar for easy access.

You can access your Favourite Pages from the User Preferences card in the Account menu at any time, or by clicking Favourites in your sidebar.

Voicemail

Show Voicemail

You can choose to hide the Voicemail manager from your Action Bar.

Show handled Voicemails

You can choose to hide any voicemails that have been handled. This will include any voicemails listened to via the email notifications, through the Voicemail manager, or through your general reports (eg: Inbound Calls).

Missed Calls

Show Missed Calls

You can choose to hide the Missed Calls manager from your Action Bar.

Show handled Missed Calls

You can choose to hide any Missed Calls that have been handled. This will include any missed calls where the caller has called back and spoken to an agent, the caller received an outbound call following their initial call, or the call falls outside the Missed Call parameters.

You can also set these parameters here: