Jet Support

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Activity overview

Latest activity by Jet Support
  • Jet Support created an article,

    How to cancel your account

    We're sorry to hear you're thinking about cancelling!   Unfortunately, all our cancellation requests must be submitted as a ticket request. You can select the ticket reason of Cancel My Account and...

  • Jet Support created an article,

    Understanding your Queue setup

    A queue setup contains the following options: Queue Name - Name your queue something descriptive, as this will show up in your reports and your callflows.  Music on Hold - the music or audio ...

  • Jet Support created an article,

    How to Modify your Call Queues

    In this article, we will show you how to modify your queues, including adding & removing members, setting the ring type and modifying your audio files.   Queue setups can be very complex. We recomm...

  • Jet Support created an article,

    Call Queue FAQ

    Why do some calls come through to my phone when I'm already on a call but some do not? This is the difference between using a Dial widget in your callflow instead of a Queue widget. If a call is se...

  • Jet Support created an article,

    How to create a new callflow

    This article will show you how to create a new callflow. We have a range of helpful templates to make this as easy as possible, but you can also customise your design using any of our available cal...

  • Jet Support created an article,

    Device Quality & Network reports

    Under your Jet Phone reports, there are some helpful pages to assist you in understanding the call quality of your extensions and network traffic of your team. To find these pages, navigate to Repo...

  • Jet Support created an article,

    Modifying User Roles

    Overview of user roles Jet Hub has 3 User Roles - Standard, Admin and Billing.   By default, all users are added as Standard access, and will not have access to user management or reporting restric...

  • Jet Support created an article,

    How to upload Music On Hold

    If you have a Queue on your account, you can upload custom music on hold. Please note - this music on hold will play to callers as they are waiting for calls to be answered. If a caller has already...

  • Jet Support created an article,

    Filtering your Call Tracking reports

    Some Call Tracking reports can be filtered by additional metrics. Please note - these filters are only available for certain reports at this time.   This includes Call metrics like Answering Point,...

  • Jet Support created an article,

    Google Analytics Reporting Dashboard

      Using custom Metrics and Dimensions, we can create a specific Call Tracking dashboard within Analytics to give an overview of your phone call activity through Jet. To do this, you will need to ha...