Jet Support

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Articles

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  • Filtering Reports By Service Groups

      Filtering by Service Groups limits the report to only show calls that are in the selected Service Groups. Phone Numbers can be allocated to Service Groups in the Phone Numbers page. ...

  • Troubleshooting Your Jet Apps

      The most common reason for an application to not be connecting is due to Network connectivity issues.Before contacting Support, please ensure you are connected to the internet and foll...

  • How to Set Up Call Queues

      In this article, we will show you how to create your queues, including adding & removing members, setting the ring type and modifying your audio files.   Queue setups can be very compl...

  • Using the Voicemail Manager

      In this article, we will show you how to use the Voicemail management feature. Accessing voicemails Voicemail files can be played through the following means: Standard reporting page...

  • Reporting Restrictions

      Any Admin users on an account can restrict certain reporting features for Standard users. This is achieved by applying restrictions to specific phone numbers, and affects Call Recordin...

  • Manage Payment Methods

        This article will show you how to manage your payment methods.For more information on our Invoices and Payments, please view our article on Managing Invoices & Payments.   View your ...

  • Make A Payment

      This article will show you how to make a payment on your account. You will need to have either a credit card or bank account already configured to make a payment.  If you do not have t...

  • Managing Invoices & Payments

      This article will provide an overview of the Invoices & Payments screen, including how to download invoices.   For more specific payment information, please view our other articles on ...

  • How to Add a New Jet Portal User

      Account administrators are able to add new users to the Jet Interactive portal. New users can be added to view reporting, access billing or manage phone numbers and callflows. To add a new user t...

  • How to Improve Call Quality

      The most common reason for your Jet Phones or Hardware to not be connecting is due to Network connectivity issues.While this could mean you have no internet connection, it can also refe...