This article will provide more information on what to do if you get an email or notification advising you that your extensions are Unavailable.
Note - these notifications are only concerning the Jet apps for iOS or Android. Jet apps for desktop or Yealink hardware models are not affected.
An extension with the status of Unavailable doesn't mean something is wrong with your account, it could just mean that your extension or device has gone offline for some reason. This is often network related, or if your account settings were refreshed.
Why it's important (and why we notify you) is that Unavailable extensions are not able to receive calls or SMS messages.
What to do
You will need to check if you can take calls when your app is not open or active.
To do this, please ask all your extensions to log out of their Jet apps, then log back in. When you see the Phone Ready message on your dial pad, put your phone to sleep by pressing the power button.
You can then place a test call to your number to ensure your device is online and receiving calls when the app is not active on your phone screen.
If this call does not connect to your device, please contact Jet Support and select the ticket reason of Report An Issue and I'm unable to make/receive calls.
- Missed calls and SMS messages will continue to be sent via email if this is configured in your callflow.
- Learn how to set this up here: How to add voicemail
- You can view any missed calls or messages via your reports in Jet Hub.
- You can view the status of your extensions and queues in Jet Hub.