How to order queues or upgrade your queue capacity

Queues are a feature of your Jet phone system that allows you to leave callers waiting in line if all your agents are busy.

Queues require Jet phone Extensions to be active. For more information, view our article on How to order a new extension.

Order Queue Capacity

Please note, to order new services on your account, you must be an account Admin or authorised user.

Please speak to your account Admin if you do not have these privileges.

To order a new extension, please Submit a Request in the top right of this page to our team, select Order New Service and choose Queue Capacity.

Please let our team know in your ticket description how much capacity you require.

Queues are sold as Queue Capacity. Your queue capacity is the number of callers allowed to be waiting in line to speak to an agent. 

For example: if your queue has 2 extensions in it and the capacity is set to 4, then both extensions can be on the phone with 4 callers waiting in the queue.
Caller number 5 will be sent straight through your callflow structure for the Timeout option on your queue widget. This is because there was not enough capacity to queue this caller behind the existing 4 waiting.

Queue capacity is available in blocks of 3 channels for $20 per month.

You can use your queue channels across your account as you choose, but each queue requires an available capacity of 2 channels to be active.

For example:

Set Up Your Queue

Once your capacity has been upgraded on your account, you will be able to create new queues or upgrade the capacity for your existing queue setups.

Click here to find out more: How to set up call queues