How to order a new phone user

Phone Users are what we call each of your Jet phone licenses. They can be used as an answering point for any group or Inbound numbers

A Phone User can be set up on multiple devices (eg: eg you can log in on your mobile app and your desktop app at the same time), but can only be in use on one device at a time.

Jet has two different types of Phone Users:

• Jet phone - a Jet app login with a local number
• Cloud Mobile - a Jet app login with a mobile number and SMS capabilities

Order a new Phone User

Please note, to order new services on your account, you must be an account Admin or authorised user.

Please speak to your account Admin if you do not have these privileges.

To order a new Phone User, please Submit a Request in the top right of this page to our team, select Order New Service and choose New Jetphone Phone User or New Cloud Mobile Phone User based on what you need.

If you have any number requirements or requests, such as a mobile number ending with 9 or a local number that is similar to the existing services on your account, please include these notes for our team in your ticket description.

Set Up Your New Phone Users

Once your new users have been allocated to your account, you will need to set them up.

Click here to find out more: How to Set up a New Phone User