If you have Cloud Mobile services configured in your account, you will see the SMS message report displayed as a chip in your Action Bar along the top of your screen.
The SMS report is where you can view all SMS messages on your account for the last 28 days.
You use the search bar to search through your conversations by contact number, or the content of the last message sent or received from this contact. You can use the Date filter to widen your search rage (the default is the last 7 days).
Note - this search box is only for the left panel of your screen to display last message content or contact number. You cannot use this feature to search through your entire message history.
SMS with multiple extensions
When a mobile number is set up with multiple recipients for SMS, you will be able to see which extensions received a message.
*Extension names have been removed for customer privacy.
If multiple extensions are contacting the same caller ID, the message history will combine all threads in your report and show who has sent or received each message.
In the image below, you can see 3 different extensions contacting a single person.
Deleting SMS messages
You can delete SMS messages at either the individual message level or the entire thread.
Please note - deleting a message or a thread will only remove this from the SMS report within Jet Hub. Messages will still remain on any end-user device.