Jet Hub menu items and some capablities are controlled by your User Role.
If you are unable to see some menu items or edit your services as expected, please speak to your account Admin to check the User Roles page to see if you have the correct permissions for what you are trying to view or access.
If you have the correct user role, but are still unable to see a menu item as expected, please submit a ticket with Jet Support.
Please note - Jet Support cannot add new users to your account without permission from an account admin or authorized contact.
Overview of user roles
Jet Hub has 3 User Roles - Standard, Admin and Billing.
By default, all users are added as Standard access, and will not have access to user management or reporting restrictions. You will also be unable to edit any callflows, queues or extension details.
As an account Admin, you will be able to edit or update all callflows, extensions and queues, as well as modify any reporting restrictions and access User Roles to upgrade/downgrade other user permissions.
The final role is Billing, which gives users the ability to see the Invoices and Payments page, allowing them to see all invoices for this account and manage payments and payment methods as required.