Voicemail allows callers to leave you a message when you can’t get to the phone. Voicemail can be part of a regular call flow, but is also commonly used to divert callers who ring outside of your regular business hours to leave a message so you can call them back the following day.
Watch the video above or follow the steps below to learn how to add voicemail. To learn how to manage your voicemail messages once received, please view our article on How to Manage Voicemails.
Step 1 - Navigate to the left hand menu, click on Telephony, then Callflows.
Step 2 - Find the callflow you want to modify and click the edit button.
Step 3b - In your callflow, click on the widget selection button and drag a voicemail widget to the canvas. Place the widget underneath a dial widget, queue widget or IVR menu and connect the widgets together.
Click on the voicemail widget, name this widget if required, then click in the Voicemail Message field to upload your voicemail message.
If you want to be sent an email notification of this voicemail, check the box called Send email notification. Then enter the email address and any CC emails that you want the voicemail to be sent to.
Step 4 - Click anywhere on the canvas to save the widget.
Your callflow should now be at 100%. You can save the callflow as a draft OR save as available to make the change live on all associated phone numbers.
Saving your callflow automatically creates a new version so that you can easily roll back any changes.