Time Routing will allow you to change how your number operates during different times or dates.
This can be set as regular times of day that recur weekly, or for specific dates and one-off events.
Setting up a recurring schedule
Step 1 - Navigate to the left hand menu, click on Telephony, then Callflows.
Step 2 - Find the callflow you want to modify and click the edit button.
Step 3 - In your callflow, click on the widget selector and drag a Time routing widget to the canvas. Place the widget in your callflow when you want it to be activated. In the example below, we are placing it directly underneath the Start widget.
Step 4 - Click on the widget to open the configuration and give your widget a name, then click and drag to create a timeslot on the first day of your time period.
Step 5 - When the settings box opens, give your timeslot a name, and then select any additional days of the week this timeslot will be active, and modify the exact time range if needed.
Step 6 (optional) - If you need to add an additional time period, like extended trading hours on a certain day, you can create a second timeslot for that particular day or date.
Step 7 - When all your timeslots are configured, click anywhere on the canvas to save this widget. You will now see each timeslot has a new node at the bottom of the time routing widget, along with a catch-all node for callers that come through outside any of your specified timeframes (for example, after hours).
Step 8 - Now that the nodes have been created we can add the custom call paths for each timeslot.
Please review our other Help Centre articles for help on configuring custom call paths if needed. For the below example, "Mon-Fri Open" and "Late Thurs" have been connected straight to a dial widget. For our catch-all, (which is everything outside business hours) we have sent this straight to voicemail.
Make sure each call path is fully complete and ends in a Hang Up widget.
Step 9 - Your callflow should now be at 100%.
You can save the callflow as a draft OR save as available to make the change live on all associated phone numbers.
Saving your callflow automatically creates a new version so that you can easily roll back any changes.
Setting up one-off dates
You can also choose to change a timeslot from recurring days of the week to only specific days. Follow steps 1-5 above, then click the Specific Date option.
You can then configure a new timeslot for a specific time period, like holiday shutdown periods.
Please note - this timeslot will appear as a new node at the bottom of your Time widget. Make sure you are dragging this node to the correct routing for this time period, and always place a test call when this period starts to ensure your routing is correct.
Once configured, you can use the green arrows to swap between your one-off dates.
To keep your callflow clean, we recommend coming back to your callflow after this date has passed and deleting this timeslot. This will then remove the node for this timeslot to keep your callflow clean.
You could also just modify the settings to be your next recognised date needed (eg: after the June long weekend, change it to recognise the next long weekend in October).