Time Routing will allow you to change how your number operates during different times or dates.
This can be set as regular times of day that recur weekly, or for specific dates and one-off events.
Step 1 - Navigate to the left hand menu, click on Telephony, then Callflows.
Step 2 - Find the callflow you want to modify and click the edit button.
Step 3 - In your callflow, click on the widget selector and drag a Time routing widget to the canvas. Place the widget in your callflow when you want it to be activated. In the example below, we are placing it directly underneath the Start widget.
Step 4 - Click on the widget to open the configuration and give your widget a name, then click and drag to create a timeslot on the first day of your time period.
Step 5 - When the settings box opens, give your timeslot a name, and then select any additional days of the week this timeslot will be active, and modify the exact time range if needed.
Step 6 (optional) - You can also choose to change a timeslot from recurring days of the week to only specific day, by clicking the Specific Date option.
If you need to add an additional time period, like extended trading hours on a certain day, you can create a second timeslot for that particular day or date.
Step 7 - When all your timeslots are configured, click anywhere on the canvas to save this widget. You will now see each timeslot has a new node at the bottom of the time routing widget, along with a catch-all node for callers that come through outside any of your specified timeframes (for example, after hours).
Step 8 - Now that the nodes have been created we can add the custom call paths for each timeslot.
Please review our other Help Centre articles for help on configuring custom call paths if needed. For the below example, "Mon-Fri Open" and "Late Thurs" have been connected straight to a dial widget. For our catch-all, (which is everything outside business hours) we have sent this straight to voicemail.
Make sure each call path is fully complete and ends in a Hang Up widget.
Step 9 - Your callflow should now be at 100%. You can save the callflow as a draft OR save as available to make the change live on all associated phone numbers. Saving your callflow automatically creates a new version so that you can easily roll back any changes.