How to add a call whisper

Call Whispers are a short audio file that plays to the agent who answers a call. Whispers are used to let the agent know information about the call before speaking to the customer such as the number that was called, which IVR option was selected or the marketing source of a call. Whispers are changed through the dial widget on a callflow.

Step 1 - Under the Phone System menu, select Callflows.

Step 2 - Find the callflow you want to modify and click the edit button.

Step 3 - In your callflow, click on the dial widget. A box with the configuration details of the dial widget will be displayed.

Step 4 - In the dial configuration box click into the call whisper box. This will enable you to browse your files for the audio file you want to upload.

Step 5 - Once an audio file has been added to a Dial widget it will now display this symbol.

Step 6 - Click anywhere on the canvas to save the widget. Your callflow should now be at 100%.

You can save the callflow as a draft OR save as available to make the change live on all associated phone numbers. Saving your callflow automatically creates a new version so that you can easily roll back any changes.